Fanatics
Fanatics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fanatics has 2.6 star rating based on 5141 customer reviews. Consumers are mostly neutral.
37% of users would likely recommend Fanatics to a friend or colleague.
- Rating Distribution
Pros: Lots of choices, Good products, Selection.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fanatics has 2.6 star rating based on 5141 customer reviews. Consumers are mostly neutral.
37% of users would likely recommend Fanatics to a friend or colleague.
- Rating Distribution
Pros: Lots of choices, Good products, Selection.
Cons: Customer service, Poor customer service, Bad customer service.Recent recommendations regarding this business are as follows: "A player who gets hurt that we've betted on the pic should be voided", "Don't lose your phone # or you will play jell trying to access your account!", "terrible auction registration", "The sizing and quality of the tee shirts have been very disappointing lately! An XL fits more like a .medium now and many of the tee shirt fabrics are extremely thin. I have purchased XL from FANATICS for years, and they were a perfect size. My size has not changed, but the cut of these shirts has! My customer service agent on the CHAT website was finally able to help me to return this shirt that I can't wear. I appreciate her help, but it took me three times talking to the ROBOT before I was finally able to get some help! I'm so disappointed about your recent products, as I was so excited about that LA Dodger 2024 Championshjp shirt that I never got to wear!", "Don’t shop with Fanatics".
Most users ask Fanatics for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I Need a Lawyer
I have no control over the fact that I am 6'7" nor the fact that a good bit of that height is in my torso. Many clothing manufacturers, including iconic fashion brands have, for years, offered a wide variety of their clothing in sizes that accomodate people of height in excess of 6'2" which is the industry threshold for TALL sizes.
Lets take the monopoly in the sports fan apparel industry, Fanatics.
They have exclusive deals then they restrict availability. They offer less than 3.5% of their total clothing (shirts, pants, hoodies, jackets, shorts, etc) in sizes that include TALL. In many cases, such as their 2023 Salute to Service for the NFL they did not offer ANY clothing in a tall size.
Now imagine you are a US Military Veteran, a football fan and you are 6'5". You can wear belly shirts or hoodies where the sleeves will get real close to getting to your wrists.
But every year you can buy a hat. Isnt that nice of them?
Here is a good 1. I wear a 4XLT and have since put on weight after my playing days when I was a run 5 miles no sweat 3XLT. All of my hoodies are 4XLT with one 5XLT Angels in the mix because that is all they had in the Team Store and it was cold.
I went to a specialty store (DXL) where these unscrupulous jerks are selling products that are not available anywhere else. I purchased a 4XLT Fanatics branded Steelers hoodie to take with me to the Monday Night Football game.
A 4XLT is a 4XLT from Fanatics but it is Fanatics who does not care 1 iota about its customers only shareholder equity. Check out the photo. That is a 4XLT Fanatics branded Steelers hoodie lying on top of one of my Reebok 4XLT hoodies.
No tricks, done in a store in front of employees who just laughed. We have sent more Fanatics crap back than any other brand in the x years Ive worked here the employee told me.
The years were significant.
Good news, after Im done being a PissedConsumer, I am going to be a pissed complainant, on down the line until they realize alienating an entire group of people based on physical size has ramifications. That way I do not ever have to listen to their 3rd party call center customer service center not give less of a crap anymore.
Preferred solution: I want them to start carrying a full line of big & tall fan clothing
User's recommendation: Don't be Tall
Denver, Colorado
Took care of problem immediately
Bought sweatshirt with monogram but monogram began unraveling. They replaced it immediately after I returned the item
User's recommendation: Good care of customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poughkeepsie, New York
I placed a bet and all I needed wad for LeBron james to score 2 more points to win 152.00..he got hurt in the beginning of the 4th quarter with the Lakers down 6 against the celtics ..
LeBron james needed 2 points for me to win 152.00..there was 9 min left when he went down and did not return..its very inconceivable that LeBron James would have NOT GOT 2 MORE POINTS WITH 9 MIN TO GO..I either should have been awarded the bet or the bet should've been voided..this is totally not fair! I bet everyday and I hope your can resolve this matter..
User's recommendation: A player who gets hurt that we've betted on the pic should be voided
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent damaged product - Horrific customer service.
I ordered a framed jersey for my mom as a gift. I received it, and the plexiglass was scratched all over on the inside.
They shipped a damaged product intentionally. I'm having to pay to replace the glass.
Their customer service doesn't respond to emails or phone calls. I would never order anything from these individuals again.
- Bad customer service
- Sent damaged merchandise
Preferred solution: Price reduction
User's recommendation: Just don't order anything from them.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mount Pleasant, South Carolina
I need to talk to someone
This morning I was on a chat. I wanted to return my order because there were red smears on the back of the jersey.
But there are not other jerseys available in this size on any sites. So I'm keeping the jersey and you can keep your money.
Also. When I called your customer service there was a bad connection and I could not hear.
User's recommendation: Don't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I closed the account 7 days ago, I wrote to you every day and they answered the same thing in 72 hours, they will look at my account, 7 days have passed, my account is still closed, Erekle Uglava, 12.
I closed the account 7 days ago, I wrote to you every day and they answered the same thing in 72 hours, they will look at my account, 7 days have passed, my account is still closed, Erekle Uglava, 12.24.1990 SSN 0497 help me please, I just wanted to take a break and therefore I closed my account, now I am back I want to activate my account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed information about an order I got.
I ordered a UK slipover with a 3/4 zipper for men. I think it was grey.
It was mailed to 4823 Mile of Sunshine Dr., Louisville, KY 40219. I'm trying to find out about it. The charge card was under the name of Charles Netherton. I ordered this sometime in December 2024.
I don't have any order numbers. I don't know if there's any way to find out anything.
I did receive the order. I just need to verify what I ordered.
- I got the information i needed
- No cons
User's recommendation: It very easy to get the information I need. The person helping was very polite & helpful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer Service is awful!
Company fixed the issue and I have been provided with apology. After several voice automated calls, I got through to a human being.
I got transferred to 3 different departments and had to repeat my problem over and over.
In end, with my persistence, I finally got my refund. Absolutely the worse experience ever.
I have called several customer service numbers listed for Fanatics over the last ten days. Each time, I was told, 'All customer service representatives are busy and unavailable.' I was then directed to use the automated service or chat service.
Both proved to be completely unhelpful in solving my refund issue. I have downloaded the chat transcripts to file a complaint with BBB to get my full refund.
Making human beings available to help with some problems is necessary. Your company has failed to help with a very simple issue.
- Great discounts
- Great array of sports products
- Customer service
- Slow delivery
Preferred solution: Full refund
User's recommendation: Be certain to make copies and downloads of all correspondence with Fanatics.
Riverside, California
Received FANATICS Los Angeles Dodger's Women's black 2024 shirt that is too small.
Your CHAT representative today was finally able to help me after many frustrating conversations with your ROBOTS!! So time consuming and frustrating!!!
User's recommendation: The sizing and quality of the tee shirts have been very disappointing lately!! An XL fits more like a .medium now and many of the tee shirt fabrics are extremely thin. I have purchased XL from FANATICS for years, and they were a perfect size. My size has not changed, but the cut of these shirts has!!! My customer service agent on the CHAT website was finally able to help me to return this shirt that I can't wear. I appreciate her help, but it took me three times talking to the ROBOT before I was finally able to get some help!!! I'm so disappointed about your recent products, as I was so excited about that LA Dodger 2024 Championshjp shirt that I never got to wear!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Return or Exchange
Got my wife a Tom Brady jersey and it is to small want to exchange for another jersey that is more for the price of the size that fits I am willing to pay more for the size I just want to return the item so I can exchange for the other jersey that costs more. And no one is answering the customer service desk to resolve my problem.
And I already bought another item so its not like Im not spending money with them and I am spending money and getting treated like this is I am appalled. I just want to exchange the item to get another one and I cant get help.
User's recommendation: Don’t buy their items.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Customer service didn’t help me
No one answered the customer service line to help with my return to do an exchange to buy another size where I pay the difference and I have no problem with that, but ignoring my call is frustrating for me and Im spending my hard earned money with a company that treats me like my money doesnt matter is terrible and I have an order on the way where I spent $92.00 for some shorts.
User's recommendation: Don’t shop with Fanatics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated
Sad that this company turned out to be another *** experience and lack of basic intelligent choices that less then average companies even have made better then yours already so when you have a stupid bot thing to try and skimp on good human qualities that are needed or should be required should be a tell tail sign of whats to come and expect especially a bot so dumb it littery is completely useless and extra stupid and frustrating it just goes to show yall just want to be crooked like majority off all money taking entities in this world that get away with being thieves and complete freedom to scam as much as you want on people and not be held accountable and suffer consequences like us normal people would have to if we would just take someones money and say nope error were not gonna let you withdrawal that even if it is totally allowed and on top of that like taking someones money isnt bad enough yall take a lieing 7 days to process so we then have to wait all that time without our money to even dispute your crimes and even then if returned thats that no biggie no compensation for stealing my money and making me be without and yall with for no reason too at that a
Oh and yes the cherry is no one from your establishment is even able to be heard from or reached and then ok to provide a bunch of *** and lies and no true customer service or regard to your consumer who is caused undue stress and unjust for nothing! Another words i made a deposit and then changed my mind something came up and i wanted to then withdrawal it never even played 1 game and then the *** began error and cant process bla bla bla bs and no response no solutions no nothing so they got my money for no reason and i don't go figure and its ok sucks to be me hu its *** if i took anyone's money amd just kept.it for however long i wanted id be in jail as a felon and definitely have to pay restitution and interest etc etc right right !!!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSend the wrong items!
They just dont care when they send something you didnt order and on top of that they wont refund your money until you return the item they send! Left with out Christmas present they cant send me what I pay for because they say is out of stock and it wont be back on stock at all! Limited edition I order!
- Have the product
- Careless
Preferred solution: Full refund
User's recommendation: Don’t order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct
Love the T-shirt. I love all NY Yankee players.
Thank you so much for your company. Sincerely, Jeffrey Nason.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI think they are scamming.
I played their sportsbook and received a friend referral bonus bet. I placed the bonus bet and won, but then they locked my account.
They said they suspended my account altogether because of suspicious activity.
They never told me what my suspicious activity was, they just said their decision is final, irreversible, and unappealable. They essentially dismissed my winnings and then kicked me out altogether.
- Online betting
- No customer service and no accountability when things go wrong
- No customer satisfaction
Preferred solution: My account unlocked and my money paid for my bet.
User's recommendation: Don't *** with fanatics they full of scams
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coldwater, Michigan
Can't log in
I have a new phone # and cannot log in to my account. I have trying for 2 weeks to log in and cannot find a customer service anywhere on the log in page. Which in turn leads me questions about how often this happens regularly to other consumers and what they have experienced about not being able to claim there winnings or how many people get locked out of their accounts and losing the money in the account?
User's recommendation: Don't lose your phone # or you will play jell trying to access your account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Placed an order on Dec 1st …..never received my order & it’s now Dec 28
Company fixed the issue and I have been provided with apology.
This was a Christmas gift for my grandson. It was impossible to get through to a live person.
When I finally did, the person said the item was lost & now out of stock & couldnt reorder. They said I would get a refund & would confirm it by sending me an email. I never received an email.
I have tried again todayand was promised an email again. We will see.
- Cannot call a human
Preferred solution: A refund plus the item I ordered
User's recommendation: Don’t order from this company if you need an item by a certain date.
About
, , , ,
Fanatics has been on the market since 1995. It appeared online and started online sales in 1997. The company carries officially licensed merchandise for all major colleges as well as NFL teams. Among those there are MLB, NBA, NASCAR, NHL and more. The company sells a wide range of products, such as t-shirts, hats, jerseys, ladies apparel and jewelry, etc. There is youth merchandise, infant gear and accessories available for sale. Such brands as Nike, adidas, Twins, Reebok, Colosseum, Lee, Under Armour and many more are presented at the store.
Fanatics is ranked 92 out of 1575 in Sport Equipment and Accessories category
USA, Australia, Canada, Worldwide
Fanatics FAQs
Fanatics is a privately held company owned by Kynetic, and Fanatics Holdings, Inc. Michael Rubin is the current CEO of Fanatics headquarters.
To cancel your order, sign in to fanjestic.com, login, and head to Track Order. If the order is eligible for cancellation, click 'Need to Modify Order?' After that, you will have access to Cancel Order. The next step is to choose a reason code and confirm the cancellation. Once the cancellation is confirmed, the screen page will refresh.
Fanatics headquarters is in Jacksonville. This Fanatics corporate office is 8100 Nations Way, United States, and there are 36 Fanatics addresses.
Customers can use the company's gift cards at Fanatics.com for in-stock products such as apparel, jerseys, and autographed memorabilia. To use the gift card, head to the Fanatics website and select the product to purchase. Go to the Shopping Cart after initiating a fanjestic.com login and click the Gift Card/eGift Card field on the payment page. Next, enter your gift card number and select Apply. Customers are then prompted to enter their unique PIN and to click Apply again.
Individuals have up to 365 days from the item's ship date to initiate Fanatics return to the company's warehouse. Visit the Fanatics website and click Track My Order. Then, enter your Order Number and click Continue. Follow this by clicking View Order Details and entering your email address. Follow this by clicking Continue. Next, click Return Items at the bottom of the page. The following prompt on the Fanatics website is to select the reason for the return, choose the best return option, and see any linked costs. Finally, click on Process Return.
Fanatics support doesn't offer exchanges, but customers initiate a Fanatics return for a refund. Returns can be made to the Fanatics return address within 365 days of the ship date. You cannot return personalized items.
Head to fanjestic.com to log in to the platform. First, enter your username or email address and password. This will log you in, and you can view your dashboard.
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Get healthy & lose a bit of weight so you are not 4XLT or 5XLT prob soon 6XLT. Quit demanding co to enable you.
Every co has right to sell whatever products they want. It’s THEIR company. Many many retailers only sell specific sizes. Many retailers don’t sell gigantic sizes.
If customers don’t like, move on.
Since when do customers expect and/or demand such things. Ridiculous.