Fanatics
Fanatics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 3182 reviews with 37% likely to recommend; sentiment is mostly dissatisfied, with many customers seeking refunds and reporting problems with orders, shipping, and account access.
Positive Feedback
Customers praise the selection and product quality and occasionally note helpful reps and successful returns or replacements.
Negative Feedback / Risk Areas
- Frequent shipping delays and expedited shipping not honored.
- Poor or hard-to-reach customer service and limited phone support.
- Refunds, missing credits, billing errors, and disappearing discounts.
- Account lockouts, lost orders, and inconsistent order tracking.
Key Takeaways for Future Customers
- Read Fanatics reviews and confirm shipping timelines before paying for expedited delivery.
- Document orders and request refunds promptly if shipments or credits are missing.
- Expect chat-based support; phone help may be limited for billing, subscriptions, or membership issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 3182 reviews with 37% likely to recommend; sentiment is mostly dissatisfied, with many customers seeking refunds and reporting problems with orders, shipping, and account access.
Positive Feedback
Customers praise the selection and product quality and occasionally note helpful reps and successful returns or replacements.
Negative Feedback / Risk Areas
- Frequent shipping delays and expedited shipping not honored.
- Poor or hard-to-reach customer service and limited phone support.
- Refunds, missing credits, billing errors, and disappearing discounts.
- Account lockouts, lost orders, and inconsistent order tracking.
Key Takeaways for Future Customers
- Read Fanatics reviews and confirm shipping timelines before paying for expedited delivery.
- Document orders and request refunds promptly if shipments or credits are missing.
- Expect chat-based support; phone help may be limited for billing, subscriptions, or membership issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilmington, North Carolina
Deposit
My account with fantastic sportsbook is cancelled out, my winnings were returned to company who payed funds out. How do I find that company so I can collect my winnings.
User's recommendation: Try to do deposit over phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taylorville, Illinois
Wrong order arrived
I was able to solve the problems simple as that thank you for everything order from you guys all the time and I really enjoy getting my alma mater stuff from you guys. I actually used to be a pilot and play baseball for Purdue University so thank you guys very much for everything like I said I order from you guys constantly thank you for understanding,
Nolan Drake Perry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taylorville, Illinois
No I am not Pastor. I’m sorry that this happened. I don’t know how I got to this action.
I am not upset or mad about anything. I don't know how it got to this verse.
I'm very sorry I use Finatticz all the time, and I was, I am sitting here. I am a Purdue alumni and used to be a pilot there and used to play baseball for them, and I also played some other professional baseball.
And I am a Purdue alumni, so I order from fanatics.com quite a bit. As I am sitting here with a broken back in a rehabilitation center, that's all I have to do is just order things, really, and I got a $4.2 million settlement, so that's really all I have to do is spend money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Keokuk, Iowa
I'm still locked out and no one has contacted me by email today and I had so active bets last night but not way to find out if I won or not last night I am very upset that no one can just change my em
Nothing I would not give them any business!
Not good
Not good and im not very happy so I hope no one asks me about Fantastics because it won't be a good answer!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Delays and Bad Customer Service
You will never know which websites are trustworthy unless you order through them and find out for yourself. I have also read many reviews that also turn out to be false.
Fanatics customer service, shipping and misleading shipping dates are too unreliable for me to continue ordering from their website. All of my items should have arrived before Christmas and although they have now refunded my shipping costs I would have like the choice to cancel the order.
Fanatics responded promptly to my complaint, however I wasn't completely satisfied with the result. They refunded my shipping costs for not delivering my items by the date promised, but I was ordering for Christmas and this does not solve the issue.
If the items can't be delivered on time, I asked that they cancel or expedite them.
They said they can not expedite and the order still shows as processing and should have been cancelled. If they can not deliver items as promised on time they need to organize better communications with their third party shipping affiliates or stop advertising false shipping information.
You cannot charge a customer extra money for shipping and not deliver the service they paid for.
There is no way for me to contact anyone, and the voice system is horrible. I will never order from them again and would like to find out how I can speak to a human being that works at this company.
- Do not deliver on time and charge you for extra shipping
Preferred solution: I would like the two items that are not arriving before Christmas to be expedited or cancelled from my order and my shipping cost refunded.
User's recommendation: Do not pay extra for their shipping. They will not deliver on time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laplace, Louisiana
Somebody got into my account and use my 280 I just had won I need my money bck I change my email and everything yu can check
Somebody used my money from my account. I haven't even been on my account. I won my 280 and got off, then came back and all my money was gone.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi pedido no lo recibí
No lo dejaron en mi puerta, por eso no lo recibí. Se lo robaron. Necesito que me llame un representante en español.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Archbald, Pennsylvania
Update changes
Trues everything I tried opening new accounts and closing the other I'm banned from live chat and I no longer get through to anyone through email I'm very unsatisfied and I go to log in from my email it says I have another account ends with .con not .com
Consider myself to be a very loyal customer. I've been trying to contact you to change my telephone number and fix my email so I can get a code.
I've had credits in the last 6 months and haven't been able to use a single one because nobody can help me.
Email: from com to com. Phone number was 272399****; the new one is 570996****.
Preferred solution: My credits i missed we both lost money I mean I've deposit thousands of dollars to you guys and $1,000 I just want rightfully for you guys to change my information and update my account so I can get into it and play my credits thank you
User's recommendation: Everything would be great am I right though I'm a very good customer I loyal I spend lots of money with fanatics and I can't get you guys to change too freaking things for me in the last 6 months I'm missing credits everything it's not fair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
White Hall, Arkansas
Disappearing Discounts
disappearing discounts. I placed 2 orders, 3 items each; in both cases, the cart showed the discount. After completing the transaction, the discounts disappeared, and I paid full price. I did not notice this at checkout, but it was confirmed in the email. This cost me over $100.00. In reading reviews, this happens all the time. I believe it is a strategy of the company as most customers probably just trust it is done correctly.
I researched this company on the BBB; disappearing discounts is a common issue.
I called customer service, and they said I must have done something wrong, and even though the discount is still offered, they would do nothing. disappearing discounts is a common issue.
I called customer service, and they said I must have done something wrong, and even though the discount is still offered, they would do nothing.
- Good selection
- Dishonest company dont care about resolving legitimate complaints
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Waste of Money!!
AVOID shopping with them as they do not seem to be able to assist as they just take your money and then rely entirely on a third party to actually handle the order.
What a waste of money!!!
You place an order but then cannot contact anyone after placing it because they dont monitor emails or answer the phone after a certain time BUT you only have 30 minutes to make changes or cancela fact of which they DO NOT DISCLOSE ANYWHERE!!
Then they literally tell you to wait for the item to be delivered and declare it lost or stolen in order to make changes. Then they refuse to refund or resend the item because its up to whomever is shipping for them to handle the loss claim.
This is why its so damn expensive!
What a waste. Now Im out $100!!
- Fraud
Preferred solution: Full refund
User's recommendation: Shop elsewhere!!
Myrtle Beach, South Carolina
Paid for expedited shipping did not get it!
I am extremely upset and angry. I ordered 2 different jackets and paid for expedited shipping and I definitely did not get it!
Im returning both jackets because I wanted one to wear to a game YESTERDAY and I got them today!
I want the expedited shipping costs refunded as well!
Here are my 2 order numbers
451-****-****
193-****-****
They were supposed to get here December 17th! They were shipped December 14th!
Delivered
Shipment 1 of 1
Dec 22
UPS Tracking Number: 1Z98X321030****396
Dec 22 2025
02:19 PM
Delivered - Delivered
ABINGDON, MD
10:15 AM
Out for delivery - Out for Delivery
Aberdeen, MD
06:03 AM
Shipped - Preparing for Delivery
Aberdeen, MD
Dec 21 2025
10:25 PM
Shipped - On the Way
Aberdeen, MD
09:23 PM
Shipped - On the Way
Laurel, MD
09:19 AM
Shipped - On the Way
Laurel, MD
Dec 15 2025
11:41 PM
Shipped - Departed from Facility
Tacoma, WA
11:41 PM
Shipped - On the Way
Tacoma, WA
Dec 14 2025
10:27 PM
Shipped - Arrived at Facility
Tacoma, WA
11:34 AM
Shipped - Shipper created a label, UPS has not received the package yet.
,
User's recommendation: They refunded my shipping costs and gave me a prepaid label to ship the coats back! Great customer service!
I want to rush into this application once, I will be in good faith, thank you
Kissimmee, Florida
Customer service sucks
Overcharged me by 40% because it wouldn't allow me to use a promo code, that THEY provided. ***
User's recommendation: Don't waste your money
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Verified Reviewer |
Chicago, Illinois
Item has not been given to UPS and its due here tomorrow
The company told me that I just have to wait for it. Delivery date was a selling point but they did a bait and switch by providing a delivery by date of 23 Dec which was two days before Christmas. Its now the 26th of Dec and they still havnt even given the item to UPS.
User's recommendation: Stay away from Fanatics. They dont even have a phone support option so that should be a red flag.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
This company is a racist company it doesnt care about the customers at all! I wouldnt shop here choose other places and shop.
I do plan on a lawsuit. Dont trust this company with your money or orders that are important to you.
Customer service is horrible! They lie and say no supervisor is available leave you on hold for 15 mins or more!
Preferred solution: Full refund
User's recommendation: Don’t shop here !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRacist
They are a fraudulent company! They will take your money dont send anything you order and promise to make things right and lie! Dont shop with this company
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Verified Reviewer |
Spring, Texas
Fraud
Rude and tried to convince me that the order I paid for and never received, they can't find! I was promised a credit for the order, and being discriminated against is not right at all!
Preferred solution: Full refund
About
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Fanatics has been on the market since 1995. It appeared online and started online sales in 1997. The company carries officially licensed merchandise for all major colleges as well as NFL teams. Among those there are MLB, NBA, NASCAR, NHL and more. The company sells a wide range of products, such as t-shirts, hats, jerseys, ladies apparel and jewelry, etc. There is youth merchandise, infant gear and accessories available for sale. Such brands as Nike, adidas, Twins, Reebok, Colosseum, Lee, Under Armour and many more are presented at the store.
Fanatics is ranked 108 out of 2911 in Sport Equipment and Accessories category
USA, Australia, Canada, Worldwide
Fanatics FAQs
Fanatics is a privately held company owned by Kynetic, and Fanatics Holdings, Inc. Michael Rubin is the current CEO of Fanatics headquarters.
To cancel your order, sign in to fanjestic.com, login, and head to Track Order. If the order is eligible for cancellation, click 'Need to Modify Order?' After that, you will have access to Cancel Order. The next step is to choose a reason code and confirm the cancellation. Once the cancellation is confirmed, the screen page will refresh.
Fanatics headquarters is in Jacksonville. This Fanatics corporate office is 8100 Nations Way, United States, and there are 36 Fanatics addresses.
Customers can use the company's gift cards at Fanatics.com for in-stock products such as apparel, jerseys, and autographed memorabilia. To use the gift card, head to the Fanatics website and select the product to purchase. Go to the Shopping Cart after initiating a fanjestic.com login and click the Gift Card/eGift Card field on the payment page. Next, enter your gift card number and select Apply. Customers are then prompted to enter their unique PIN and to click Apply again.
Individuals have up to 365 days from the item's ship date to initiate Fanatics return to the company's warehouse. Visit the Fanatics website and click Track My Order. Then, enter your Order Number and click Continue. Follow this by clicking View Order Details and entering your email address. Follow this by clicking Continue. Next, click Return Items at the bottom of the page. The following prompt on the Fanatics website is to select the reason for the return, choose the best return option, and see any linked costs. Finally, click on Process Return.
Fanatics support doesn't offer exchanges, but customers initiate a Fanatics return for a refund. Returns can be made to the Fanatics return address within 365 days of the ship date. You cannot return personalized items.
Head to fanjestic.com to log in to the platform. First, enter your username or email address and password. This will log you in, and you can view your dashboard.
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Contact the bank as well
Okay.