I placed an order 3 weeks ago, received confirmation e-mail with estimated delivery date of 12/17. I waited until 12/18 to follow-up as I thought there may be shipping delays due to holiday traffic.
When I checked on-line my order still showed as pending however when I spoke to customer service they told me the order was cancelled. I never received any e-mail, phone call or text even though they did have all of my contact information. The Customer Service rep said my order was cancelled due to product being out of stock however it was back in stock now.
I was told I'd have to place a new order - even though I had never received a refund on my credit card. I spoke to my credit card company and confirmed they had received a refund, when I called later in the day to place the re-order was told my item would not be able to be delivered prior to Christmas.
I requested express shipping and they said that wasn't possible. If an item is in stock and there are still at least 5 shipping days left - why was this not possible?
This was the only thing my son specifically asked for Christmas and due to the price ($120) - basically only thing he was supposed to get.
Have been a loyal repeat customer of Fanatics for over 5 years but will never place another order - your customer service manager was absolutely no help and not empathetic at all. Absolutely ruined Christmas for my son and me!
Product or Service Mentioned: Fanatics Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Deliver product or service ordered.