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Verified Reviewer

No exchange policy | Fanatics

3.5
Details
I bought an Anaheim Ducks jersey from the website for what I thought was a great sale price. I received the item it was awesome but unfortunately due to epic weight loss the jersey was too big. So I called the 800 to see how to get a smaller size. I was told by a very rude lady there was a no exchange only refund policy. Okay my bad for not reading the fine print. So I asked if refunded would I still get the sale price and was told no. But here is the part that actually made me mad. So $12 to ship to me and $10 to return? So I basically just donated $22? I understand shipping is not free but that sucks.
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Review
#1764214 Review #1764214 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Pros
  • Nice merchandise
Cons
  • Will not refund or replace
Reason of review
Return, Exchange or Cancellation Policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong order received | Fanatics

3.3
Details
I placed an order on 01-13-2020 for -Notre Dame shirt -Yankees shirt & Yankees long sleeve -Penn State Shirt -Texas Rangers shirt I received A San Fransisco 49s shirt in the mail today. How do I return And how do I get the shirt I ordered? The other shirts I ordered are still being processed
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Review
#1762687 Review #1762687 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Wrong order | Fanatics in Irving, Texas

Wrong order - Fanatics
This is not the hat I wanted to order. I'm trying to cancel this so I can order the one I want
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Review
#1760738 Review #1760738 is a subjective opinion of poster.
Service
Fanatics Shipping Service

Not to order from this company do not keep promises | Fanatics

Placed order and order was not received because it wasn’t sent to address and was sent to post office with address not P.O. Box told the person that I placed or if they wantefymy P.O. Box said no street address payed extra to be delivered before Christmas
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Review
#1755786 Review #1755786 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Cons
  • Failure of delivery
  • Failure of promised communication
Reason of review
Order processing issue
Preferred solution
Get my shirt

I did not receive my entire order | Fanatics

I did not receive the 2 Ohio State Big 10 Champions hats I ordered. I did received the 2 hooded sweatshirts, long sleeve T & 2 T-shirts. name is Jeanne Phillips, 640 Livingston Ct. Heath, OH 43056. Instructions were to deliver to 581 Milliken Dr., Hebron, OH 43025.
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Review
#1755909 Review #1755909 is a subjective opinion of poster.
Service
Fanatics Shipping Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2 orders | Fanatics

I ordered 2 things on december 3rd and am unable to track my order. I have 2 tracking numbers. Invoice from fanatics usa. Can you please help? [Order #FNTSUSA0312-5475] (December 4, 2019) [Order #FNTSUSA0312-5488] (December 4, 2019
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Review
#1754815 Review #1754815 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Cons
  • Customer service terrible

Don’t buy anything from this business | Fanatics

1.2
Details
I ordered an Ohio State and an LSU shirt from this company. The LSU shirt was too small, and I wanted to exchange it for a larger size. But, you have to spend $ 9.99 to send it back. I ordered these shirts on December 21 2019. Im still waiting for the Ohio state shirt! Today is January 4th still no Ohio state shirt. I was told from Valerie, that it would be here Thursday. Its Sunday, still no shirt. I have called this horrific company and complained about this for weeks. This was going to be a Christmas present! Im warning everyone that this company is terrible. I have never heard of more excuses. And still no shirt. Please buy theses items at *** sporting goods or anyone else. The price was inexpensive but the outcome is not worth it!!!!!
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Review
#1752287 Review #1752287 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund

Don’t buy from | Fanatics in Philadelphia, Pennsylvania

Ordered shirt that was free shipping and was charged $10 for shipping. Customer service was useless.
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Review
#1749545 Review #1749545 is a subjective opinion of poster.
Service
Fanatics Shipping Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Shipping and customer service | Fanatics

1.4
Details
Shipping and customer service - Fanatics
I ordered the Baltimore ravens Jackson Nike shirt dec9th 2019 never received it called customer service Jan 1st 2020 they said package was lost never emailed to let me know this was an item that was sold out quickly this sucks now have to look elsewhere for this shirt customer service sucks by the way
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Review
#1748404 Review #1748404 is a subjective opinion of poster.
Service
Fanatics Shipping Service
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered

Contact Fanatics Customer Service

Website:
www.fanatics.com
Mailing Address:
5245 Commonwealth Ave.
Jacksonville, Florida 32225
United States
Phone:
(877) 827-8965
All Fanatics Contacts

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Fanatics reviews

Incorrect item shipped | Fanatics in New York, New York

Incorrect item shipped - Fanatics
Nothing has been done. I have not been able to reach a person and still have the wrong ship as a gift.
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Review
#1746267 Review #1746267 is a subjective opinion of poster.
Service
Fanatics Shipping Service