Contact Fanatics Customer Service
How to Reach a Person at Fanatics
Verified Contact Information
Toll-Free Number:
-
1-855-438-9701Toll Free
Customer Service:
-
1-844-760-4053For Help With Texting
-
1-904-685-7842Outside of the U.S.
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1-877-833-7397Reporting Web Site Issues
Fanatics Email:
Customer Service
Fanatics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Fanatics Phone Number
1 (855) 438-9701
Average Hold Time
00:02:38
Average Calls duration
4 minutes
Most Popular Fanatics Email Address
customerfirst@fanatics.com
Fanatics Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
Call Volume by Day
View full overview ›
Fanatics Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Fanatics Phone Number | 1 (855) 438-9701 |
| Average Hold Time | 00:02:38 |
| Average Calls duration | 4 minutes |
| Most Popular Fanatics Email Address | customerfirst@fanatics.com |
| Fanatics Live Agent Availability | 13% of callers successfully reach a real person |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Fanatics Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Fanatics | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
Fanatics Website:
Fanatics Help Center:
Corporate Office Address:
Fanatics, Inc.
8100 Nations Way
Jacksonville,
Florida
32256
United States
Other Info (opening hours):
Fanatics Retail Group Returns:
5245 Commonwealth Ave., Ste 200
Jacksonville, FL 32254
Fanatics Returns:
4240 Harvester, Unit 2
Burlington ON L7L0E8
Fax:
+1(904) 899-4102
Summary of Fanatics Customer Service Calls
110K
TOTAL
CALLS
CALLS
04:18
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fanatics?
Shipping and Delivery Question:
- “Missing order”
- “Non delivery of package”
- “Youth hat size”
Return/ Replace Question:
- “Exchange”
- “I need to change my authorization phone number”
- “Change number”
Request for Information Question:
- “Update phone number”
- “Looking for an order”
- “Order status”
Product/ Service Question:
- “Broken watch band”
- “Products was supposed to be here 4/20 and the date on the tracking keeps getting moved back”
- “I just placed an order and I need to change the bill to address.”
Activation/ Cancellation Question:
- “Re activate acct”
- Reactivate account
- “Cancelled membership”
Payments and Charges Question:
- “Charge on card”
- “Discount”
- “Double charge for a warrior jacket the 147 should not have been charged only the 142 should’ve been charged”
Refund Question:
- “Refund on stolen delivery”
- “I have been trying to get a refund for over a week now through the merchant and you guys and have succeeded and I'm getting pretty mad about it.”
- “Refund for 24 dollars”
Account Question:
- “Change phone number”
- “Can't access my account”
- “Cant log in need to update phone number”
Cards Question:
- “Rare cards”
- “Can't link my bank card”
- “Gift card not working”
Staff Question:
- “No service”
- “Customer service”
- “Costomer service”
Website/ Application Question:
- “They would not let me download my ID”
- “App not working”
- “The site cashed me out on its on”
Employment Question:
- “Following up on a job application.”
- “Payoff”
- “Payroll”
Other Question:
- “Were is my money”
- “Store prices”
- “Acoount closed”
Compare Fanatics Customer Service To
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Fanatics