Contact Fanatics Customer Service
Fanatics Phone Numbers and Emails
Toll-Free Number:
-
1 (855) 438-9701Toll Free
Customer Service:
-
1 (844) 760-4053For Help With Texting
-
1 (904) 685-7842Outside of the U.S.
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1 (877) 833-7397Reporting Web Site Issues
Fanatics Email:
Customer Service
Fanatics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fanatics Customer Service Rating
4.3 out of 5
Contact Method Distribution
98% phone, 2% email
Most Popular Fanatics Phone Number
1 (855) 438-9701
Most Popular Fanatics Email Address
customerfirst@fanatics.com
Average Hold Time
00:02:04
Average Calls duration
4 minutes
Call Volume by Day
View full overview ›
Fanatics Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Fanatics Customer Service Rating | 4.3 out of 5 |
| Contact Method Distribution | 98% phone, 2% email |
| Most Popular Fanatics Phone Number | 1 (855) 438-9701 |
| Most Popular Fanatics Email Address | customerfirst@fanatics.com |
| Average Hold Time | 00:02:04 |
| Average Calls duration | 4 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Fanatics Live Agent Availability | 13% of callers successfully reach a real person |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Fanatics | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
Fanatics Website:
Fanatics Help Center:
Corporate Office Address:
Fanatics, Inc.
8100 Nations Way
Jacksonville,
Florida
32256
United States
Other Info (opening hours):
Fanatics Retail Group Returns:
5245 Commonwealth Ave., Ste 200
Jacksonville, FL 32254
Fanatics Returns:
4240 Harvester, Unit 2
Burlington ON L7L0E8
Fax:
+1(904) 899-4102
Summary of Fanatics Customer Service Calls
110K
TOTAL
CALLS
CALLS
04:21
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fanatics?
Shipping and Delivery Question:
- “Tracking”
- “Wrong size”
- “Wrong size.”
Return/ Replace Question:
- “Change order”
- “Return request”
- “Need to change address”
Request for Information Question:
- “Order status”
- “Looking for a specific Phillies shirt”
- “Looking for a shirt I saw on the sidelined”
Product/ Service Question:
- “Purchase availability”
- “I’m not getting a withdrawal option for my debit card I made deposits with”
- “Casino Withdraw”
Activation/ Cancellation Question:
- “Re activate acct”
- Reactivate account
- “Cancelled membership”
Payments and Charges Question:
- “I would like to use my credit for purchasing”
- “None payment”
- “Charge”
Refund Question:
- “I ordered a Chicago White Sox cap and they sent me a New York Yankees cap. I want my money back or the correct cap.”
- “Refund”
- “Refund, email error”
Account Question:
- “Account suspended why Why”
- “Account disabled”
- “Account closed, funds bring sent to a closed bank account, need to provide you with my new bank information.”
Cards Question:
- “Gift card not working”
- “Gift card never camr”
- “Putting a card on file”
Staff Question:
- “No service”
- “Customer service”
- “Costomer service”
Website/ Application Question:
- “They would not let me download my ID”
- “App not working”
- “The site cashed me out on its on”
Employment Question:
- “Following up on a job application.”
- “Payoff”
- “Payroll”
Other Question:
- Order problems
- “Casino”
- “My otder wasn't completed”
Compare Fanatics Customer Service To
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Fanatics