Fanatics
Reviews and Complaints
Resolved: Order never shipped/received list no inventory to resend and cancelled without notice.
Company fixed the issue and I have been provided with apology. They credited back to original payment.
Did not show customer service stated would arrive 1/7/24 and they would apply a 25%discount to order. No additional correspondence from fanatics. Order not received. When I checked order now canceled with no notice.
Called customer service and they said the order was cancelled 12/29 and credited back because the order was lost and they no longer had inventory.
So my order is now cancelled, I did not get any discounts or credits and had received no notification as to what was going on. I am left to confirm with my credit card that the refund was made and my children without a present!
- Poor ordering
- Customer service and does not honor their word
Preferred solution: Apology
User's recommendation: Don’t buy from fanatics
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeyond Pissed Off
- Definitely will let you down
Preferred solution: Deliver product or service ordered
User's recommendation: Save your money and order from a company that cares about their customers!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkRefund
Was sent the wrong hat size
Where’s my package?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lutz, FloridaMissing piece
User's recommendation: Don’t buy anything from fanatics. I’m missing a piece from something I ordered and they won’t replace it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am not paying one dollar to get my issue resolved. The only thing I need is a return label.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWEBSITE SAYS YOU WILL GET IT BY CHRISTMAS, THEY LIED
Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied.
When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP.
Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! i could not find a yelp page or no way to place a review on the website, now I know why!
- Delivery not when promised
- No resolution of issue
Preferred solution: Deliver product or service ordered
User's recommendation: Don't believe them for personalized item's that you will get before Christmas!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuplicate orders need to cancel
Preferred solution: Full refund
Price and false information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wanted to exchange- but I couldn’t so…
Preferred solution: Full refund
User's recommendation: Not a great company to work with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing merchandise
Preferred solution: Apology
User's recommendation: Don't count on your merchandise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost order
- Bad customer service
Preferred solution: Apology
On this one subject l would say they get a 5. They refused to give me or point me towards a company that could help me!
User's recommendation: Just becareful of all online companies and keep all paperwork
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I’m having the same issues with shipping. Can’t reach anyone to resolve the issue
Update, finally got a hold of someone, excuses! They supposedly sent me a 14.99 coupon since delivery wasn’t made in the 2 days i paid for, supposedly it will be delivered today 8/24/23!
I was told even if I had paid for overnight shipping, they don’t guarantee it, just a heads up, pretty sad, that USPS is the better option when ordering from them, at least you get notifications ! And you can real updates!, will never order 2 day shipping or overnight, wasting your $$$ .