Dru P Cim

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Verified Reviewer

My order

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Its saids my order would be delivered by the 1st of December it is now the 13th! Is my order still coming or not!
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User's recommendation: My last time ordering on this website. It saids my order will be here on the 1st of December it never arrived two later still no package. Waste of time!

Liesl G

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Verified Reviewer

Did not receive my order & it was lost

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Not sure?? Was unable to find out. Tracking said delivered to Post Office & pist office could not find it
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Preferred solution: Full refund

User's recommendation: Make sure delivery address is clear I guess

Michelle S Aww

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Verified Reviewer

Missing order

I have had 2 different est. dates of arrival and my order still says processing. I called and also did live chat and so far all I've got is a coupon for my next order and a refund on shipping which I spent more money for free shipping. I still have no answer where my order is or when I will get it. The game is over and the shirt is now cheaper then first purchased. I would still like the shirt but I haven't received any information at all.
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Loss:
$10
Pros:
  • Lots of choices
Cons:
  • Length of time to receive item

Preferred solution: Deliver product or service ordered

User's recommendation: Not sure what to say hete

Jashua castillo C

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Verified Reviewer

Cancelation

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Me mudo a Japón con mi familia por Trabajsistema operativo graciaias por tu serviraquío es estamos felices de haber puedo usarr sus servicios
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Pros:
  • Muy buen servicio
Cons:
  • No he tenido quejas con ustedes al contrario muchas gracias

Preferred solution: Solo motivo de cancelación

User's recommendation: Of course my all friends and family

Amy T Zhv

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Return label not delivered

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Terrible website. Placed an order and w/in mins I realized I had purchased the wrong size. Couldn't find anywhere on the website to cancel the order b4 it was to be shipped. Nor could I find a phone number to customer service. I used the chat box multiple times, only to lead to further frustration. Finally, after several attempts I found a customer service number.
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Loss:
$5
Pros:
  • Good products and great variety
Cons:
  • Website is not customer friendly

Preferred solution: Full refund

Cristina C Dsa

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Verified Reviewer

Horrible Company with Horrible Customer Service

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StI have ordered 3 times and all of those times order not fulfilled. They dont take the initiative to let you know you wont get your order until you have waited weeks and call to find out what happened to your order.
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Preferred solution: Full refund

User's recommendation: STAY AWAY!!!!

Anonymous
map-marker Fort Lauderdale, Florida

False advertising. Impossible to exchange an item You suck

Could not exchange an item. False advertising regarding process to exchange. Gave me a run around incorrect numbers to call falsely stating the order was international. Never will order from you again and have been telling everyone to boycott Fanatics.
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Anonymous
map-marker Charlotte, North Carolina

Not a pissed off customer!

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My complaint was I had placed my order for a Christmas present and it never was received . I called middle of Dec was then told then it would ship by the 16th of Dec never happened then called again a few days ago order was reordered then received a credit for shipping few days ago received credit for order. As for being pissed off I was not just very disappointed becauseI did not receive for Christmas!
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User's recommendation: Keep ordering

Kourtlyn Kjf
map-marker Zimmerman, Minnesota

Gift arrived broken in two. It was replaced withA gift broken in three pieces.

Fanatics - Gift arrived broken in two. It was replaced withA gift broken in three pieces.
Fanatics - Gift arrived broken in two. It was replaced withA gift broken in three pieces. - Image 2
Packaging needs to be improved. We would like a replacement. Do you want the defective gift returned? AGAIN?
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Trini Zww

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Verified Reviewer
| map-marker Blandon, Pennsylvania

Not Impressed AT ALL

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Wasnt much of a customer service call. I couldnt understand a word she said because the phone was all muffled. When I brought it to her attention she hung up on me. RIDICULOUS
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User's recommendation: They work from home and don’t care if you hear their kids screaming in the background while you are trying to resolve your issues.

Lizzie H Rwo

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Verified Reviewer
| map-marker Toledo, Ohio

I don’t if they are saying I was pissed with my order, I was very pleased with my order, I love Fantastics, thank you Lizzie

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I dont know why you guys think I was not happy with my order, I was very satisfied, I havent had any problems with Fanatics! Thank you Lizzie
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User's recommendation: Please shop with Fanatics, you won’t regret it.

Rockshell S

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Verified Reviewer

Return

Hi, I have been calling for two weeks and nothing have been resolved yet. I been to UPS three times and neither time the return labels don't scan. I call while at UPS and no help at all. They sent the same label four times like it was going to change. Can someone please help need to return these items.
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Loss:
$120
Pros:
  • Have nice items
Cons:
  • Hard to make a return

Preferred solution: Full refund

User's recommendation: Send return label out with orders

Eitan P

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Package. Very late

Fanatics - Package. Very late
Package number not working dont know any info on when its coming now number is not working.the number isnt working ordered it around 2 weeks ago
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Cons:
  • Never know when ur package is coming the is diddnt work

Preferred solution: My package please

User's recommendation: An average when it’s coming

Anonymous
map-marker Indianapolis, Indiana

Gift Return Help

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I would like to return/exchange a gift. I do not have the buyers email address. The self service site you have is not helpful. I need help from a live person please. The order number on the packing slip is Ord#: 282**** PO# DS33366**** Wave: 202******** Misc: 107-****-**** Carton: 000009****045868**** SKU/UPC: 001676**** 195721****72
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User's recommendation: If you are not 100% sure of your purchase or size, do not order through this company. Returns are super difficult and almost impossible if it is a gift. I was only able to get ahold of the company through pissedconsumer.com

Anonymous
map-marker Las Vegas, Nevada

Return

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I purchased a pair of Chicago bulls joggers and I received a pair. Lakers joggers I talked to one of your salesman's. He said he would send me a return label to send back the joggers
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User's recommendation: Excellent!

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