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Adjustment | Fanatics review from Buffalo, New York

3.6
Details
Very very helpful. Great customer service
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Review
#1722139 Review #1722139 is a subjective opinion of poster.
Service
Fanatics Customer Care

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Verified Reviewer

VERY POOR CUSTOMER SERVICE | Fanatics review

1.0
Details
VERY POOR CUSTOMER SERVICE - Fanatics review
I tried to order a custom Astros jersey for my brother for christmas. I received a message that the order could not be made with the text I provided, which was his name. I contacted customer service and was told they would not print the jersey with his name on it because his last name was *** - but that if I spelled it Dyck they would print it. I offered to send a copy of his drivers license to prove the name but they would not do it. I am outraged!! I feel that this is discrimination.
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Review
#1722023 Review #1722023 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Print the custom jersey

Will not use again | Fanatics review from Smyrna, Tennessee

I got a message saying my order was delivered.. I'm in tears.. can you please tell me how it was delivered..I talked with Fanatics an have changed my mind.. the customer service person was nice but told me all they could do on their end was give me tracking information...As this was not at their fault I believe a good company would try to help an make things right..73 yrs on SS an I pd for something I didn’t get.. mIt Is Christmas an my Sons gift Shrug :
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Review
#1721769 Review #1721769 is a subjective opinion of poster.
Service
Fanatics Shipping Service

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Verified Reviewer

I did not receive free shipping and you guys did not ask me to confirm my payment. | Fanatics review

Can I please get my refund back, do not ship the hats , or please refund my full shipping cost. It was advertised free shipping and it was not.
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Review
#1722561 Review #1722561 is a subjective opinion of poster.
Service
Fanatics Shipping Service

Didnt get discount | Fanatics review

5.0
Details
They refunded discount with no problem
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Review
#1721392 Review #1721392 is a subjective opinion of poster.
Reason of review
Good customer service

Didnt get my order | Fanatics review

3.2
Details
Was delivered to the house at the end of the drive. Was left in the rain. They were not home . We were home all day . Why was it not delivered to my house? I pay for delivery to my home !!!
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Review
#1720132 Review #1720132 is a subjective opinion of poster.
Reason of review
Delivery
Preferred solution
I want my items delivered to my home

Shipping | Fanatics review from Downingtown, Pennsylvania

5.0
Details
Stephanie helped me out with shipping. She was great!
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Review
#1719396 Review #1719396 is a subjective opinion of poster.
Service
Fanatics Customer Care
Reason of review
Good customer service

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Verified Reviewer

Shipping | Fanatics review

Was on hold too long i first tried chat and I’ve chatted before on other websites but this chat was ridiculous u was constantly repeating EVERYTHING AND STILL NO ANSWERS
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Review
#1719141 Review #1719141 is a subjective opinion of poster.
Service
Fanatics Customer Care
Reason of review
Poor customer service

I was charged for shipping and handling | Fanatics review from Winston Salem, North Carolina

Was 17 dollats put back into my account
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Review
#1718523 Review #1718523 is a subjective opinion of poster.
Reason of review
Problems with payment

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Verified Reviewer
1.0
Details
My name is Richard Kenney and I have placed several orders on website I have placed the order for these two jerseys back in September here it is about to be December still haven't received my jerseys I call you Call Center no one seems to know what's going on these...
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Review
#1718456 Review #1718456 is a subjective opinion of poster.
Service
Fanatics Manager
Cons
  • Did not deliver item as promised
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution